Our company philosophy plays an integral part in forming the way in which we work. We believe whole heartedly in being transparent and open to perspective clients who might be thinking of using our service.


Therefore, we believe that each client in our care has the fundamental right to:


  • Be cared for with dignity, integrity and respect.

  • Be regarded as an individual and the support and care they receive is unique to them.

  • Be cared for by people like you who are capable of understanding their needs and competent to meet those needs;

  • To be cared for by well trained, professional and skilled staff.

  • Be treated equally and with compassion.

  • Receive respect and understanding regarding their cultural, religious and spiritual beliefs;

  • Receive prompt attention in relation to all of their healthcare needs;

  • To be safe, feel loved and always know that “someone cares”;

  • Be informed about all important decisions that affect them, and to have a say;

  • To have their privacy for them and their belongings respected at all times.

  • Have the opportunity to think independently, and make their own choices;

  • Complain about anything they feel is unfair or unjust, and to have that complaint listened  and responded to.

  • To feel safe and have the assurance and peace of mind for themselves and their loved ones that they are being supported and cared for.

  • To live a fulfilled life with as much or as little support as they want.


This philosophy epitomises how we work, what our beliefs are and what our staff will have in the forefront of their mind whilst carrying out their duties.